Privacy policy
Who we are
DROP POINT SYSTEMS S.L.U., a Spanish company with tax ID B02631976 (hereinafter, "Phone Relax"), owns the Phone Relax brand, which operates in Spain under that name.
Phone Relax is therefore responsible for managing the website https://phonerelax.com, its social media accounts, and for promoting all Phone Relax products and services. In relation to the personal data managed through these channels and services, Phone Relax is the data controller.
The contact details of Phone Relax and of its Data Protection Officer are as follows:
Data Protection Officer contact: phonerelaxstore@gmail.com
What personal data we collect and why
Contact forms
If you contact us through the web form (the contact form) we will store all the data you enter, as well as your IP address, so we can give you the best possible service when replying.
Orders
When you place an order we collect the data needed to process and ship it (name, email, phone and shipping address). Payment is processed through Stripe's secure gateway; Phone Relax does not store your card details.
Cookies
We use essential technical cookies for the shop to work (for example, to remember the contents of your cart during the session). These cookies contain no personal data and are deleted when you close your browser.
Embedded content from other websites
Pages on this site may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content.
Who we share your data with
We use external analytics services to analyse visits to our website and user behaviour on it. These services use cookies to store certain anonymous information such as the user's city, the site they came from, the path they follow on our site, etc. Order payments are made through Stripe, which acts as the processor of the payment data.
How long we keep your data
Order data is kept for the period required by tax and commercial regulations. Messages received through the contact form are kept for as long as necessary to handle your enquiry.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.
How we protect your data
We keep all our systems up to date to stay protected against the latest vulnerabilities, and we make encrypted backups for any possible incidents.
What procedures we use against data breaches
We will send an email informing you of the data that has been exposed and will fix the breach as quickly as possible.
Our contact information
✉️ phonerelaxstore@gmail.com
📞 (+34) 965 371 962
📍 C/ Carrasqueta 13 · 03610 Petrer (Alicante) · Spain